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CLEAR ANSWERS & TRANSPARENCY

Frequently Asked Questions

Everything you need to know about partnering with MI Softhub ? from engagement models and intellectual property ownership to QA standards and sprint delivery.

What engagement and contract models do you offer?

We offer flexible models tailored to your project requirements: Dedicated Engineering Teams (full-time engineers integrated directly into your workflow), Time & Materials (ideal for evolving product roadmaps), and Fixed-Price Milestones (best for projects with defined architectural specifications).

Who owns the Intellectual Property (IP) and source code?

You retain 100% unencumbered ownership of all source code, design systems, digital assets, and intellectual property developed during the engagement. Upon milestone completion, repositories and credentials are fully under your organization's control.

How do you manage communication and sprint reporting?

We work in structured two-week sprints with bi-weekly live demos and async daily standups. You receive direct access to our project boards (Jira/ClickUp), shared communication channels (Slack/Teams), and private staging builds to review progress continuously.

What quality assurance and security standards do you enforce?

Every pull request undergoes automated linting, unit testing, and peer review. Before release, our QA team performs cross-browser regression testing, accessibility audits, responsive viewport verification, and OWASP vulnerability scans to guarantee reliable performance.

Do you provide post-launch maintenance and SLA support?

Yes. We offer comprehensive SLA support agreements covering 24/7 uptime monitoring, server optimization, CMS core and plugin security patches, bug fixes, performance tuning, and continuous feature enhancements.

How do we get started and what is the onboarding timeline?

Getting started begins with an initial technical discovery call. Within 48 to 72 hours, we deliver a scoped proposal and architectural roadmap. Most client engagements launch into active sprints within one to two weeks.

Still Have Specific Questions?

Reach out directly to our engineering leadership team to discuss your project requirements and receive tailored recommendations.

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